We promote innovative teaching and conduct frontier research that benefits both hospitality and real estate.
How ‘Human’ Should Robots Be?
Hotel guests like interaction with devices that look and sound like them, but they can spark displeasure after service failures, new CUHK study shows
How to Help Tourists Behave Better Abroad
CUHK research shows making tourists empathise with local residents can reduce misbehaviour
Hong Kong Property Prices: Is There a 2047 Discount?
Research looks at whether property prices in Hong Kong have been affected by the coming end of ‘one country, two systems’ governance arrangement in 2047
How Should a Robot Talk to a Customer?
Research reveals consumers prefer straightforward and clear direction in service encounters