News & Events
How ‘Human’ Should Robots Be?
By Choi, Sungwoo, Research Assistant Professor,09 Sep 2021
Hotel guests like interaction with devices that look and sound like them, but they can spark displeasure after service failures, new CUHK study shows
How to Help Tourists Behave Better Abroad
By Wan, Lisa C., Associate Professor | Director, Centre for Hospitality and Real Estate Research,25 Mar 2021
CUHK research shows making tourists empathise with local residents can reduce misbehaviour